INDEX OF QUOTES
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Open communications within an organization are vital to overall productivity and to ensuring the quality of youth care services. It is particularly important that bottom-up communications be fostered within an organization in addition to the more traditional top-down and lateral communications. Leaders are responsible for ensuring that an environment of openness and trust, which can promote open communications between all levels, is developed within the organization. In addition, leaders can ensure that they, as well as other staff members, have the opportunity to acquire effective verbal and non-verbal communication skills, as well as intercultural communication skills. Leaders who show genuine empathy for the working lives of other
staff members contribute much to the development of open and trusting
communications within the organization. Such leaders are committed to using good
listening skills and make a genuine effort to understand other people’s views
and ideas. As well, such leaders are willing to be influenced by these views and
ideas. In other words, they are open to the possibility that other people’s
ideas may have something valuable to contribute to the decisions to be taken.
This in turn promotes a participatory decisionmaking process which tends to
alleviate fear, insecurity and resistance to change. |
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— RALPH HOGGES
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