NUMBER 349• 4 SEPTEMBER 2003 • TEAMWORK
INDEX OF QUOTES
Realizing that teamwork is a sophisticated process that requires a great deal of skill, they constantly teach one another and practice team skills. The following are skills they either have or are in process of developing:
accepting and giving constructive feedback at team meetings and in day-to-day interactions with colleagues
listening as fellow team members disseminate information
advocating assertively for a specific point of view
taking calculated risks when it is clear that a course of action is not predetermined by a team or treatment procedure
implementing decisions consistently
acting independently while maintaining the trust and confidence of fellow team members
following through dependably with team assignments and in attending meetings
striving for and displaying self-awareness in analyzing and formulating solutions to treatment problems
expressing anger constructively at team meetings and in individual interactions with team members
giving and receiving support
learning from successes and failures
articulating observations in formal and information interactions
writing descriptive log notes and reports
finding a personal level of comfortableness in talking about personal issues
With a solid procedural foundation and the proper skills, team members concentrate on creating an atmosphere in which teamwork can take place. The following are human ingredients in this atmosphere:
members make a conscious effort to encourage and support one another. They set aside time to recognize particular accomplishments. They also encourage each other in their struggles to reach consensus or solve a problem.
members teach each other in formal training sessions and informal interactions. They are eager to learn from one another and to share their expertise.
team members are frustrated or angry they take time to discuss and vent their feelings. They try to keep their anger and/or frustrations from undermining their efforts to work together.
members try to place themselves in each other’s shoes, realizing that empathy is equally as important to their interactions among themselves as it is to their interactions with their clients.
members hold each other accountable. Through team and individual supervision they monitor each other’s actions.
members and leaders recognize the importance of strong leadership. They respect the leader’s authority and support his or her efforts to guide their interactions and decisions and his or her right to make final decisions that sometimes are in opposition to their consensus views.
Krueger, M. (1990). Child and Youth Care Organizations. In Krueger, M. & Powell, N. Choices in Caring. Washington, DC: CWLA pp 12-14