Child protection workers need more support
Child protection is a minefield of impossible decisions. Children live with the consequences of each judgment, each choice.
At the entry point to the system, there are some 13,000 reports of child abuse and neglect each year in the ACT that need to be deciphered, prioritised and investigated. Each report describes the trauma that accompanies such violation. Each report involves a little girl or little boy - confused, in pain, frightened.
The time frames for the decision making are pressured. Information needs to be gathered quickly without compromising its quality. The longer it takes for child protection workers to evaluate the risks, the more dangerous it is for children. The information itself is complex.
Has the child told anyone about the abuse? What kind of abuse has been described? Does it involve neglect? Is the child's experience a toxic combination of physical, sexual and emotional abuse? Who has hurt the child? Will the child be harmed again? Can the child's immediate safety be guaranteed at home? Has there been a crime committed against a child?
What evidence is required that will make it more likely for criminal charges to be laid against the perpetrators of the abuse or violence? Do either of the parents have a drug problem that will impair their ability to care for their child? Do either of the parents abuse alcohol? Are there other forms of violence occurring between the adults in the household?
Are the parents willing to use any support that is offered to them? Can they make the changes to their behaviour that will protect their children from future abuse or neglect? Are they willing to make changes to their attitudes that will give their children stability, connection and care? If children need state intervention to ensure their protection, then there is a cascade of new questions that need an answer. Where is the best place for a child to live? Is it with extended family or in foster care? How long should the child be in state care? Can the child be returned safely back home? Under what circumstances is it in the child's best interests to remain permanently in state care? What support does the child in care need? Do they need counselling and what kind? Does the child's school need extra support in order to meet the needs of a traumatised child? How do services that are involved with the child and family work together with a single focus and purpose?
All of these decisions are made by child protection workers, their team leaders and their managers. As they do so, they are often confronted with threats of violence against them or their family. Workers can be intimidated and terrorised. And yet, they make these decisions with care and with respect for the gravity of the implications that follow.\
The sheer volume and complexity of these deliberations means that they will not always make the right decision, especially when those decisions are reviewed with the benefit of hindsight.
The quality of child protection decisions were the subject of the recent Public Advocate review in the ACT. It highlighted that workers in this role need high quality supervision and support to perform their role. They also need to have a robust and resourced service system that they can refer to when abused and neglected children need to be looked after.
Such scrutiny is critical. It holds to account government policies, strategies and funding levels. The conclusions and recommendations also need to be understood in the context of what has been achieved already by the ACT government. It is the only jurisdiction in the country that has managed to fill all of its front line job vacancies. It has an effective recruitment and retention program for its workforce. It has begun the long investment required to build early intervention support services for vulnerable families. It is offering more therapeutic support to foster carers and kinship carers.
The ACT government has increased the number of placements that are available to children who need to be removed from their own family in order to ensure their safety. The Public Advocate's report is also a clear call to government that child protection reform in the ACT cannot stall. There is much more to be done.
Abused children need access to a state-of-the-art specialist trauma counselling service. Community education initiatives are needed to build the confidence of members of the public to know how to act if they are worried about the wellbeing of a child. Improved collaboration between different parts of the system responsible for the support and protection of children is essential.
Pressured, complicated and sensitive decisions are the norm in child protection. And yet, workers cannot turn away from them or give them to others to make. They need the commitment of government and the community as they struggle with their task. Today's decisions will reverberate in the lives of vulnerable children well into tomorrow.
June 4, 2012